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  • Refund Policy

    In this agreement the following terms will have the following meanings:

     

    "Account" means collectively the personal information and credentials used by users to access store credits, virtual items and / or any communications systems on this website;

    "license" means the terms and conditions governing your use of credits, virtual items or services purchased from this website;

    "virtual items" means, in-game virtual items that sohanscape delivers through use of the website store in exchange of store credits;

    "unused virtual item" means a virtual item purchased from a designated virtual shop that is kept inside of in-game or virtual items never claimed or used.

    "service" means collectively any online facilities, tools, services or information that sohanscape makes available through the website either now or in the future;

    "payment information" means any details required for the purchase of store credit from this website. this includes, but is not limited to, names, addresses, credit / debit card numbers, bank account numbers and sort codes;

    "purchase information" means collectively any orders, invoices, confirmation emails, receipts or similar that may be in hard copy or electronic form;

    "system" means any online communications infrastructure that sohanscape makes available through the website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

    "user" / "users" means any third party that accesses the website and is not employed by sohanscape and acting in the course of their employment;

    "website" means the website that you are currently using www.sohanscape.com

     

     

    Sohanscape aims to always provide high quality virtual items (obtained in exchange for store credits) that is fault free. Faults include and are not limited to data corruption. This refund policy covers only faults that impair the use of the store credit.

    This refund policy does not cover use difficulties arising out of issues such as file incompatibility or minor mistakes in virtual items itself such as spelling errors or graphical faults that do not result from data corruption.

    Any purchases made on this store come with a strict non-refundable policy. In the event of attempts to bypass our refund policy via filling a dispute with PayPal and/or your credit card company, your access to the network and possibly anything related (website, store, discord, Game Server) will be revoked.

    If purchased store credits are not exchanged into the virtual items during 30 calendar days it then is no longer valid and cannot be a subject of refund. Refund requests of store credit purchases within 30 calendar days are at the exclusive discretion of sohanscape. If a virtual item was given to a user on terms of bonus, gift or promotion then it cannot be a subject of refund into store credits.

    If a virtual item contains faults on receiving, you should inform sohanscape immediately and must inform us within 24 hours of receiving in order to receive store credits back equal to the purchase price of the relevant virtual item. Any notification received outside of this time period is at the exclusive discretion of sohanscape.

    Accidental purchases of store credit occurred as a result of technical fault in the payment system you paid through must be disputed with the respective payment processor. Sohanscape is not responsible for any technical faults arising at payment processors. Sohanscape is not in charge of handling credit/debit and bank transactions undertaken to purchase store credits.

    Where any refund is issued under any circumstances, sohanscape reserves the right to suspend or terminate the respective account with the website.

     

    For all inquiries about the status of your orders, please contact us:

    webmaster@sohanscape.com

     

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